Dealing with Difficult Clients

Free 90 minute Introductory Seminar

What is your idea of a difficult client?

Take a moment and think about the last one you had to deal with. What was it that made that relationship difficult?

It is interesting that not everyone finds the same people difficult to deal with.

Certainly there are people that are just “hard work” for one reason or another, but even they have an access point that gives you the opportunity to build a strong, long term relationship that works for both of you.

In this 1½ hour seminar you will be introduced to a set of tools that will allow you to easily, rapidly and comfortably connect with even the most difficult of clients

You will learn:

• How to notice and respond to the signals your clients’ give you about how to deal with them.
• How to listen and speak so that all their concerns are fully and satisfactorily resolved.
• How to use the conversation to uncover, understand and influence their key behavioural traits.

You will gain:

• An enhanced ability to engage deeply and effectively with your clients.
• Confidence in dealing with their concerns and objections.
• A fast track method for learning what is really important to them.

This seminar is held regularly at a number of venues in London. Click Here for currently available dates and to book your free place now.

If you are interested in having Dealing with Difficult Clients run in-house, exclusively for your own staff or your clients, please email us or call us on 020 7375 2030.